Differences between revisions 5 and 9 (spanning 4 versions)
⇤ ← Revision 5 as of 2008-10-21 18:06:32 →
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← Revision 9 as of 2011-08-25 05:13:19 → ⇥
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 * [[attachment:Getting Started Video.mp4|Getting Started Video]]
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||'''Problem''': Files all download as .zip files. || Solution 1: Just change the extension to the appropriate value. E.g. ".docx" or ".xlsx".
Solution 2 is to use Firefox. It hasn't exhibited this problem. ||
 ||'''Problem''': My Computer Icon doesn't show up when I try to upload files ||Solution: Reload Java on your Machine! If you are at the eclass home page there is a [[http://eclass.southern.edu/webct/browserchecker.dowebct?checkType=manual|browser check]] link. Check the bottom to see if Java is working correctly. If it isn't there will be suggestions and links to fix it. ||
 ||'''Problem''': Files all download as .zip files. || Solution 1: Just change the extension to the appropriate value. E.g. ".docx" or ".xlsx". Solution 2 is to use Firefox. It hasn't exhibited this problem. ||
||'''Problem''': The ''My Computer'' Icon doesn't show up when I try to upload files ||Solution: Reload Java on your Machine! If you are at the eclass home page there is a [[http://eclass.southern.edu/webct/browserchecker.dowebct?checkType=manual|browser check]] link. Check the bottom to see if Java is working correctly. If it isn't there will be suggestions and links to fix it. ||

Online Classes

Most Common Eclass Problems

Problem: Files all download as .zip files.

Solution 1: Just change the extension to the appropriate value. E.g. ".docx" or ".xlsx". Solution 2 is to use Firefox. It hasn't exhibited this problem.

Problem: The My Computer Icon doesn't show up when I try to upload files

Solution: Reload Java on your Machine! If you are at the eclass home page there is a browser check link. Check the bottom to see if Java is working correctly. If it isn't there will be suggestions and links to fix it.

OnlineClasses (last edited 2011-08-25 05:13:19 by 71-87-243-206)